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Customer Service

Top 3 Frequently Asked Questions

  • How do I return something I've ordered via the Internet?
  • When will my order ship?
  • What methods of payments does Rockstone Power accept?

Shipping & Delivery

  • When will my order ship?
  • How long will it take after my order ships?
  • Shipping rates and times
  • How do I cancel/edit my order?

Payment & Promotions

  • Payment methods accepted
  • When will I be charged for my order?
  • Do I have to pay sales tax?
  • How can Schools and Government Agencies send a purchase order?

Returns & Refunds

  • Returns of defective items
  • Returns of non-defective items
  • Wrong items shipped
  • Shipping damage returns
  • Lost orders and wrong addresses

Our Policies

  • Terms and conditions of use
  • Privacy notice
  • Secure safe shopper guarantee
  • Purchase terms
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