Shipping & Delivery

Efficient, Reliable, and Global

 

Our Shipping Policy

At ROCKSTONE POWER, we understand the importance of timely and reliable delivery. Our goal is to ensure that your order reaches you as quickly and efficiently as possible.

Same-Day Shipping:

  • Orders placed before 12 PM PST on business days are typically shipped the same day.
  • Orders placed after 12 PM PST, during the weekend, or on holidays will be shipped the following business day.

Shipping Options:

  • Default Shipping: Our standard shipping methods include UPS Ground, USPS, LTL, and FTL, with typical delivery times of 3-5 business days.
  • Expedited Shipping: For faster delivery, consider upgrading to UPS Next Day or 2nd Day during checkout. This option is particularly advantageous if standard shipping to your state typically takes more than 2 days.

Carrier Responsibility:

  • After a package departs from our fulfillment center, the responsibility for any unforeseen delivery delays shifts to the carrier. While we are available to provide assistance, we cannot guarantee immediate resolution of issues related to carrier delays.

Billing and Shipping Addresses:

  • To avoid delays, ensure that your billing and shipping addresses are on file with your credit card company.

Transit Time Illustrations:

  • UPS Ground: For estimated transit times of UPS Ground shipments, refer to the map provided on the UPS website. [View Map]
  • USPS Priority Mail: For estimated transit times of USPS Priority Mail shipments, refer to the map provided on the USPS website. [View Map]

Special Delivery Situations:

  • APO/FPO Delivery: We proudly support our military by delivering to APO/FPO addresses via USPS. Expect 1-2 business days for processing and 3-7 working days for delivery.
  • International Shipping: ROCKSTONE POWER offers worldwide shipping. You can easily access estimated shipping costs on our checkout page by entering the recipient's country and postal codes. This functionality enables you to conveniently review available shipping services and their respective rates.

    Tracking Your Order:

    • Tracking numbers are emailed after shipping. If there's no activity or delivery confirmation, the package may still be in transit. Allow 24 hours for updated information.
    • If the tracking number indicates delivery but the package isn't at your front door, check safe places like your porch, garage, building's front desk, or with neighbors.

    Customer Service Support:

    • If you encounter any issues or have questions regarding shipping and delivery, our Customer Service team is ready to assist.

     

    Our shipping and delivery page is designed to offer clear, concise information, providing you with a seamless shopping experience. We ensure that each order is handled with the utmost care, so your ROCKSTONE POWER products arrive safely and on time.

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